Return Policy
Please read our terms and conditions before placing an order with us. Understand that with all items offered, the prototype is shown and the final product may be slightly different. Product details are subject to change without notice from the manufacturer.
Items that are eligible for returns:
- Items that are damaged/defective due to the manufacturer are subject to returns. Please contact us prior to returning any items. Customers have up to five (5) days upon receiving item(s) to request a return. In the event that an item is determined to be defective due to a manufacturer error or defective materials, we will offer to replace the damaged/defective item. If the offer to replace the item is declined, we will provide a refund less the original shipping cost. Customers will be responsible for return shipping cost. Items must be returned in the same condition as it was received. All figures, accessories, bases, original packaging, and outer shipping cartons will need to be returned. After receiving a return and inspecting the condition, we will process the refund. Refunds will be issued to the original payment method less the original shipping cost.
- Items that are unopened/sealed are subject to returns. Please contact us prior to returning any items. Customers have up to three (3) days upon receiving item to request a return. In the event that the item is unopened/sealed, a 25% restocking fee and the original cost of shipping will be deducted from the refund. Customers will be responsible for return shipping cost. Items must be returned in the same condition as it was received. All figures, accessories, bases, original packaging, and outer shipping cartons will need to be returned. After receiving a return and inspecting the condition, we will process the refund. Refunds will be issued to the original payment method less the 25% restocking fee and original shipping cost.
Items that have been opened/unsealed are not eligible for return.
Shipping cartons (Brown Box), whether self-shippers, large cartons, or graphic /color boxes are made solely to shield the item from damage during transit. We understand how important the graphic/color boxes are to the collectors and will always make sure items are packaged in a way that decreases the likelihood of wear and tear (bends, creases, dented corners) during transit. However, boxes that do see wear and tear during transit are not considered a defect and will not be eligible for a replacement graphic/color box nor will we accept return/refund requests due to the condition of the box.
Exchanges and Replacement Parts
Due to the limited nature of our products, we encourage customers to inspect their order immediately upon delivery and contact us within five (5) days regarding replacement part(s). To expedite the process of obtaining replacement part(s), please contact us and provide as much detail as you can along with close ups and full shot photos of the problem area. Please understand that we can not guarantee that we will be able to provide replacement part(s) but will do our best given the circumstances.
Shipping cartons (Brown Box), whether self-shippers, large cartons, or graphic /color boxes are made solely to shield the item from damage during transit. We understand how important the graphic/color boxes are to the collectors and will always make sure items are packaged in a way that decreases the likelihood of wear and tear (bends, creases, dented corners) during transit. However, boxes that do see wear and tear during transit are not considered to be a defect and will not be eligible for a replacement graphic/color box nor will we accept return/refund requests due to the condition of the box.